Customer Support & Experience Specialist (Hybrid/Remote)

Zenrox Healthcare Ltd; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Equity

Job summary

Zenrox Healthcare Ltd in London offers a hybrid/remote customer support role for the ZenroxIQ platform. You will be the front line for healthcare customers and suppliers, delivering fast, accurate, and empathetic help to ensure successful platform usage.

Ideal candidates have 2+ years in customer or technical support, strong communication, and a proactive mindset. Equity is offered as part of the compensation package.

Qualifications

• 2+ years in a customer support, technical support, or user-facing operations role.
• Excellent written and verbal communication with empathy.
• Strong problem-solving skills; quick to learn new software.
• Highly organized with strong attention to detail.
• Ability to stay calm and professional under pressure.
• Passion for helping people and solving problems.
• Experience with help desk software (Zendesk, Jira Service Desk, Intercom)

Responsibilities

• Provide front-line technical and platform support via email, chat and phone.
• Triage and resolve user issues (login problems, quotes, order status, compliance questions).
• Escalate bugs to engineering and feature requests to product team.
• Become a deep expert on the ZenroxIQ platform and workflows.
• Create and maintain customer-facing knowledge base (FAQs, how-to guides).
• Monitor platform usage and proactively reach out to users who may be struggling.
• Support Operations during peak times.
• Report on support metrics (ticket volume, resolution time, user satisfaction).

Skills

Customer support experience

Strong communication

Problem solving

Fast learner

Attention to detail

Calm under pressure

Helping people

Help desk software

Tools

Zendesk

Jira Service Desk

Intercom

Job description

Zenrox Healthcare Ltd in London offers a hybrid/remote customer support role for the ZenroxIQ platform. You will be the front line for healthcare customers and suppliers, delivering fast, accurate, and empathetic help to ensure successful platform usage.

Ideal candidates have 2+ years in customer or technical support, strong communication, and a proactive mindset. Equity is offered as part of the compensation package.