Customer Care & Admin Specialist

Timberwise (UK) Ltd; Northwich; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Company Pension Scheme with Royal Lond

4% employer contribution

23days holidays plus Bank holidays

Death in Service Benefit (with B&CE)

Loyalty awards recognising long-term</

Training and Development Award 2025

Healthcare Cash Plan (Healthshield)

Great Team Spirit

Christmas Shut Down

Job summary

Timberwise is a family-run specialist construction business with 50+ years in the industry, seeking a full-time Customer Services Team Member at our Northwich Head Office. You will be the first point of contact, answer calls, respond to online queries, and manage surveyors' diaries while handling invoicing tasks.

We offer a competitive base salary of £24,828 with a monthly bonus scheme aiming for an OTE of £30,000. There are benefits including a company pension, holidays, and training.

Qualifications

• First point of contact for customers and handling calls.
• Responding to internet queries and managing surveyor diaries.
• Typing reports and invoicing; administrative duties.
• Plan and prioritise workload to meet deadlines.

Responsibilities

• First point of contact for our customers and handling of customer calls.
• Responding to internet queries and management of surveyor diaries.
• Typing reports and invoicing/ taking payments; general admin.
• Effectively planning and prioritising workload.

Skills

Telephone communication

Multitasking

Attention to detail

Team player

IT literacy

UK geography knowledge

Job description

Timberwise is a family-run specialist construction business with 50+ years in the industry, seeking a full-time Customer Services Team Member at our Northwich Head Office. You will be the first point of contact, answer calls, respond to online queries, and manage surveyors' diaries while handling invoicing tasks.

We offer a competitive base salary of £24,828 with a monthly bonus scheme aiming for an OTE of £30,000. There are benefits including a company pension, holidays, and training.