Customer Care

McDonald's United Kingdom; Ebbw Vale; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is hiring a Customer Care Assistant in Wales to greet customers and help ensure a smooth dining experience. You will welcome families, hand out balloons, assist with events and maintain cleanliness in the dining area and toilets.

Join a fast-paced, friendly team and deliver attentive service with strong communication across shifts, including early mornings, afternoons, evenings and weekends.

Qualifications

• Friendly, welcoming, courteous and helpful behaviour.
• Excellent communication with customers.
• Willingness to work varied shifts including weekends.

Responsibilities

• Make children feel welcome and hand out balloons.
• Organise special events and assist with customer needs.
• Maintain high cleanliness in dining area and toilets; create a welcoming atmosphere.
• Establish and maintain positive communication with customers and inform the manager about satisfaction.
• Work in a fast-paced, high-energy environment with a friendly, attentive approach.

Job description

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons, Evenings & Overnights . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........