Customer Care - Full Time Fully Flexible

McDonald's United Kingdom; Swadlincote; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Holiday pay

Service awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom in Swadlincote is seeking a Customer Care Assistant to be the friendly face of our restaurant. You will greet guests, help them feel welcome and maintain tidy dining areas to support a fast, high-energy service.

You will need excellent communication, a genuine smile and the ability to work as part of a busy team. Training is provided, and benefits include holiday pay, service awards, meal allowance and employee discounts.

Qualifications

• Excellent customer service and communication skills.
• Ability to work well in a fast-paced environment.
• Positive attitude and willingness to help customers.

Responsibilities

• Greet customers and ensure they feel welcome.
• Maintain high standards of cleanliness in dining areas and toilets.
• Assist the restaurant team to deliver great service and resolve customer needs.

Skills

Customer service

Communication

Teamwork

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........