Customer Care Team Member

McDonald's United Kingdom; West Grinstead; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of our restaurant. You will engage with guests, help create a welcoming atmosphere, and ensure high standards of cleanliness in dining areas and toilets.

Weekend and evening availability is essential to cover peak times. You will work in a fast-paced, high-energy environment, requiring friendly, proactive service and good communication with team members and managers.

Qualifications

• Deal with customers and maintain welcoming atmosphere.
• Communicate effectively with customers and inform management about satisfaction.
• Create a warm, welcoming environment and handle special events.

Responsibilities

• Welcome customers and maintain high standards of cleanliness in dining and toilets.
• Assist with events and activities to engage customers, including making children feel welcome and balloons.
• Ensure customers are comfortable, answer queries, and keep management informed about satisfaction.
• Work as part of a team in a fast-moving, high-energy environment and maintain positive communication.

Skills

Customer service

Communication

Team player

Flexibility

Job description

Must have Weekend and Evening availability

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• much more