Customer Care

McDonald's United Kingdom; Lancashire; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald’s United Kingdom is seeking a Customer Care Assistant to be the face of the restaurant, delivering welcoming service and maintaining clean, inviting dining areas. You will engage with customers, help with special events and balloons, and support managers with customer satisfaction.

Applicants should be flexible, energetic, and capable of communicating effectively with guests and staff, thriving in a fast-paced environment while upholding high standards and a positive attitude.

Qualifications

• Flexible hours, working a mix of shifts across 7 days.
• Strong customer service mindset and ability to engage with customers.
• Clear, friendly communication with customers and staff.
• Energetic, professional and positive attitude in a fast-paced environment.

Responsibilities

• Welcome customers and ensure high standards in dining and customer areas.
• Engage with customers, respond to needs, and communicate feedback to managers.
• Create a warm, welcoming atmosphere and maintain cleanliness in dining areas and toilets.

Skills

Flexible hours

Customer service

Communication

Team player

Job description

To meet the criteria for this role, you will be required to be available to work within flexible hours, working a mix of shifts across 7 days.

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top Highstreet and online brands and much more...