Customer Care

McDonald's United Kingdom; Llanfoist; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts from top highstreet

and much more...........

Job summary

McDonald's United Kingdom is recruiting a Customer Care Assistant to be the face of the restaurant, welcoming guests and ensuring the dining area and toilets stay clean and inviting. You will engage with customers, support special events, and raise any concerns to the manager.

You should be friendly, welcoming, and helpful, with strong communication and teamwork. This role is in our fast-paced environment where high energy and a genuine smile help create a positive guest experience.

Qualifications

• Friendly, welcoming and helpful demeanor is essential.
• Strong communication and listening skills.
• Ability to work well in a team in a fast-paced environment.

Responsibilities

• Greet customers and assist with their needs and requests.
• Maintain high standards of cleanliness in dining area and toilets.
• Help create a warm atmosphere and engage guests during visits.
• Support events, balloons and activities to enhance guest experience.
• Report customer feedback to the manager to improve service.

Skills

Customer service

Communication

Teamwork

Job description

To meet the criteria for this role, you will be required to be available to work within , working shifts across . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• and much more...........