Customer & Business Support Officer - FLK14809

Falkirk Council; Larbert; Hybrid; GBP 12,000 - 14,000; Part time

Job summary

Falkirk Council in Scotland invites applications from motivated individuals for the post of Customer & Business Support Officer. The role is part-time (18.5 hours per week) with a fixed pattern: Wednesday 13:18-17:00, Thursday 09:00-17:00 and Friday 09:00-17:00, with a hybrid working arrangement.

You will support corporate customers, supervise small sub-teams, and must have SVQ level 3 or equivalent with strong communication and IT skills, ideally with intermediate/advanced Microsoft Office

Qualifications

• Educated to SVQ level 3 or equivalent.
• Strong communication and IT skills.
• Experience with Microsoft Office at intermediate/advanced level.

Responsibilities

• Support corporate customers while supervising small specialist sub-teams.
• Work in a multi-function administration team.
• Ensure excellent, consistent customer service while meeting deadlines.

Skills

Planning

Organisation

Communication

IT skills

Education

SVQ level 3

Tools

Microsoft Office

Job description

Customer & Business Support Officer - FLK14809

To support the Council's drive to become a Council of the Future, we are looking to appoint on a permanent basis a positive and enthusiastic Customer & Business Support Officer who will enjoy working in an environment of continuous change and improvement.

You will work within a multi-function administration team supporting corporate customers whilst supervising small specialist sub-teams.

You must have sound planning and organisation skills and be able to work to deadlines within a busy team, ensuring excellent, consistent customer service.

You will be educated to SVQ level 3 or equivalent and have highly developed communication and IT skills, ideally being trained to intermediate/advanced level in the use of Microsoft Office.

You will work 18.5 hours per week. Working pattern is fixed; Wednesday 13:18 - 17:00, Thursday 09:00 - 17:00 and Friday 09:00 - 17:00.

This is a hybrid role however flexibility is essential as office days may, on occasion, be required at 100% of working hours in line with service needs.