Customer & Business Support Assistant

Falkirk Council; Larbert; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a dynamic Customer & Business Support Assistant to join their team. This temporary role offers an exciting opportunity to contribute to the Council’s vision of the future. You will provide essential support across various services, ensuring high-quality customer service in a busy, evolving environment. With a focus on continuous improvement, you will thrive in a hybrid working model, balancing home and office tasks effectively. If you're passionate about making a difference and enjoy working in a collaborative team, this position is perfect for you.

Qualifications

• Educated to SVQ level 2 or equivalent with a positive attitude.
• Experience in customer-facing roles and back-office support is advantageous.

Responsibilities

• Deliver high-quality responsive customer and business support services.
• Work to deadlines while ensuring accuracy and attention to detail.

Skills

Microsoft Office

Customer Service

Data Protection Legislation

Attention to Detail

Education

SVQ Level 2 or Equivalent

Job description

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Location: The Foundry 4 Central Park Larbert, FK5 4RU

Salary: £25,311 - £25,581 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 37 hours per week

Work From Home: Hybrid

Job Advert

Can you ‘MAKE IT HAPPEN’?

To support the Council’s drive to become Council of the Future we are looking to appoint on a temporary basis a dynamic and enthusiastic Customer & Business Support Assistant who will enjoy working in an environment of continuous change and improvement.

You will be educated to SVQ level 2 or equivalent, with a positive ‘can do’ attitude and the drive to ‘make it happen’ in a busy working environment delivering a high-quality responsive Customer & Business Support service across a diverse range of services.

You will have knowledge and experience of Microsoft Office and ideally data protection legislation requirements.

You must be able to work to deadlines, whilst ensuring a high degree of accuracy and attention to detail, within a busy team ensuring excellent customer service to both internal and external customers.

It would be advantageous if you have experience of providing a customer facing role in terms of Reception duties along with providing back-office administration support.

The role will involve some element of hybrid working which will be a combination of home and office working but Service demands will dictate as/when hybrid working will apply.

You will work 37 hours, Monday – Friday, 9.00 am – 5.00 pm

This post is temporary until March 2026 due to service requirement.