Business Support Assistant

Share; Bellshill; Hybrid; GBP 24,000 - 26,000; Part time

Job summary

Join a dynamic team dedicated to making a positive impact through learning and development. As a Business Support Assistant, you'll be the first point of contact, providing essential support to ensure smooth operations. This role offers the chance to work flexibly while contributing to a culture that values personal development and well-being. Enjoy competitive pay, generous leave, and opportunities for professional growth in a supportive environment. If you're organized, customer-oriented, and ready to thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

25 days annual leave

Health Cash Plan

Flexible working locations

Enhanced family leave

Pension plan

Continued supported learning

Team events

Discounts platform

Qualifications

• Experience in administrative roles with a focus on customer service.
• Ability to manage multiple tasks and adapt to changing priorities.

Responsibilities

• Provide first point of contact for customers and manage communications.
• Organise training sessions, meetings, and maintain records.

Skills

Organisational Skills

Attention to Detail

Customer Service

Effective Communication

Initiative

Education

Administrative Experience

Experience in Fast-Paced Environment

Tools

Microsoft Office

Customer Relationship Management (CRM) System

Job description

Share Bellshill, Scotland, United Kingdom

Business Support Assistant

Share Bellshill, Scotland, United Kingdom

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Working with Share

You will be working with a small team with big ambitions.As recipients of the Investors in People, We Invest in People Silver Award, Share is committed to providing a welcoming and positive workplace environment and being a rewarding place to work. We aim for a culture that has the personal development and welfare of our staff at its heart.

Share’s mission is ‘Helping you make a positive impact through learning and development and professional support’ and our vision is ‘transforming your world through learning’.

Equalities

We are an equal opportunities employer that values diversity in the workplace.All suitably qualified candidates will be invited to interview.If you require any reasonable adjustments to be made in the course of this recruitment process, just let us know.

About the role

The main purpose of the role of Business Support Assistant is to provide support as the first point of contact within the organisation, to help us make a positive impact through learning and development, and professional support. The role encompasses various responsibilities, including general organisational support, customer communication, dealing with our trainers and course set up.

Tasks and responsibilities

The main tasks of the job include:

• Providing a first point of contact for our customers by answering phones and managing email inboxes.
• Overseeing the smooth operation of our office space, ordering supplies and equipment as required.
• Organising and scheduling training sessions, meetings and events.
• Overseeing customer bookings for training and events
• Maintaining accurate records related to training, qualifications, participants, and resources.
• Preparing delegate packs and resources
• Preparing for and hosting in person training at Share offices
• Liaise with and provide relevant reports for all accrediting bodies in line with Frameworks, contract rules, timescales and other requirements including external audit.
• Carry out any other tasks that may be reasonably required.

The main responsibilities of the job include:

• Ensure the smooth operation of day-to-day training and customer contact within the organisation.
• Maintain good communication with customers, trainers, and internal teams.
• Contribute to the continuous improvement of training processes and administrative efficiency.
• Promote Share membership, products and services.
• Ensure on-going contact with accredited course candidates, ensuring logging of, and turnaround of, assignments within timescales with accurate records kept.

About you

We have listed below some qualities, experience, skills and knowledge that successful candidates should have, we have highlighted any desirable criteria, all others are essential.If this sounds like you, read on for how to apply.

Personal Qualities:

• Organised
• Strong attention to detail
• Ability to adapt to changing priorities
• Ability to work on own initiative and manage workload effectively
• Flexible and collaborative mindset
• Customer service orientated
• Confident
• Good team player

Experience:

• Previous experience in an administrative role
• Previous experience of working in a fast paced environment with varying priorities
• Familiarity with the social housing sector and/or learning & development environments (desirable)
• Experience using a Customer Relationship Management (CRM) System/Database (desirable)

Skills and Knowledge:

• Effective written and verbal communication skills
• Proficient with Microsoft Office (Word, Excel, Outlook, Teams)

Other:

• Flexibility to work occasionally on weekday evenings

What we offer you:

Competitive pay

We recognise the importance of rewarding your input and ensuring your salary contributes to a sense of financial wellbeing.The salary for this role is £24,000-£26,000 (DOE, pro-rata).

We know our team works best when their working life complements the rest of their life. Our contracted hours are Monday - Friday 9-5 for full time employees, however we trust our colleagues to manage their working hours so that they and the business can flourish.

Flexible working locations

On a day-to-day basis, most Share colleagues can work from anywhere with a wi-fi connection, and we have a wonderful modern office space which colleagues are encouraged to use as often as they like.The contracted place of work is our office space, but all we ask is that you commit to at least one day a week in the office with your colleagues.

Holidays

Share offer all colleagues 25 days annual leave and 13 days public holidays – we close the office for 10-14 days at Christmas so that everyone can start the New Year rested and recharged.

Family leave

Share colleagues can expect to join our enhanced maternity, paternity and adoption leave entitlement shortly after joining the organisation. We recognise that caring obligations can come in all shapes and sizes and will consider sympathetically any requests to assist in your caring obligations.

Health Cash Plan

Share colleagues have the option to enrol in a health cash plan (HCP) which provides financial assistance for dental, optical and medical costs, access to counselling and 24 hour GP access.Children under 18 of Share colleagues are also covered!

Discounts

Our colleagues enrolled in the HCP also have access to a discounts platform covering all kinds of purchases, from home appliances, to holidays, days out, gym membership and more.

Pension plans

Share colleagues will be enrolled in our defined contributions pension scheme, with built-in life insurance cover.

Continued supported learning

As a learning and development organisation, we know that the benefits of continuous professional development cannot be underestimated.All staff are encouraged to seek out training and development opportunities suitable for their role and future ambitions.

Progression

We may be a small team but we have mighty ambitions. We see everyone in the team as key to this, we will encourage everyone to be a leader in their role and will ensure there are plans in place for your continued development in the workplace.

We know that our colleagues must have a good sense of overall wellbeing in order to give their best.We have a wellbeing framework in place, and you will be asked about your wellbeing regularly.

Social Capital

We know how important it is for our team to build social capital and a sense of belonging, we have two funded team events each year to build on those relationships, and an in-house social committee that arrange events throughout the year that everyone can participate in.

Ready to Apply?

Application process

If you think you have the skills, experience, and enthusiasm to join our team, please apply via LinkedIn. The deadline for applications is 5 th May at 12 noon, however we reserve the right to close this job at any time, so early application is recommended to ensure you do not miss this fantastic opportunity.

Interview

We will be inviting all eligible candidates to a screening interview on Teams on Thursday 8 th May.Candidates who are successful at the stage will be invited to our accessible offices in Bellshill for an in-person interview Wednesday 14 th May.

All candidates invited to an interview must be able to prove they have the right to work/live in the UK.

Queries?

If you have any questions or queries, or would like to have an informal chat about the role, email Julie-Ann Cloherty on [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

• Industries

  Education

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