Customer Assistant - Shift Lead - Salisbury

Marks & Spencer Plc; Salisbury; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Marks & Spencer Plc in Salisbury seeks a Store Supervisor to lead the fill operation, ensuring a ready-to-trade salesfloor and efficient resource coordination. You will oversee daily tasks, support the Colleague Manager, and model exceptional customer service.

The role requires strong leadership, teamwork, and a proactive approach to store operations, with opportunities for career growth within M&S.

Responsibilities

• Lead the fill operation to keep the salesfloor ready to trade and coordinate resources to Serve, Sell and Fill.
• Coordinate resources to deliver daily fill tasks and cover for the Colleague Manager.
• Lead the fill operation, coach colleagues on One Best Way and drive productivity before opening.
• Allocate resources to deliver a quick payment experience.
• Ensure daily operational processes run efficiently across the store at the right times.
• Coordinate the team to deliver a clean, safe, well-presented store.
• Contribute to a great, inclusive team atmosphere.
• Role model great Customer Service.
• Demonstrate M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations to drive high performance.
• Support nearby stores if needed.
• Responsible for being a key holder and answering call outs.
• Responsible for opening/closing tasks: loading, temperature controls, logging issues, cash handling, TSL compliance.
• This is a frontline role with huge opportunity for those ready to roll up sleeves.

Job description

Work Pattern:
Sunday: 07:00-16:00
Tuesday: 08:00-17:00
Wednesday: 06:00-15:00
Friday: 06:00-15:00
Saturday: 08:00-17:00

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.