Shift Lead - Foods - Hayle

Marks and Spencer; Hayle; On-site; GBP 21,000 - 26,000; Full time

Job summary

Marks & Spencer in Hayle is seeking a frontline colleague to lead the fill operation and coordinate resources to ensure the salesfloor is ready to trade. You will drive productivity, coach colleagues on best practices, and support opening and closing routines to maintain a safe, clean, and welcoming store environment.

The role emphasizes customer service excellence, effective teamwork, and adherence to store protocols as part of daily operations and shift patterns.

Qualifications

• Experience in retail operations is advantageous.
• Ability to work across multiple shifts and days.
• Customer service oriented with a proactive attitude.

Responsibilities

• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resources effectively to deliver fast, accurate payment experience
• Coordinate the team to deliver a clean, safe and well-presented store
• Role model great Customer Service and uphold M&S behaviours
• Support Colleague Managers by sharing observations to drive high performance
• Be a key holder and manage opening/closing tasks, including cash handling and incident logging
• Assist nearby stores if required to maintain store operations

Job description

Summary

All the details

Work Pattern

Sunday: 06:00-14:00
Monday: 08:00-16:00
Wednesday: 06:00-14:00
Thursday: 12:30-20:30
Friday: 12:30 -20:30

Monday: 12:30-20:30
Tuesday: 08:00-16:00
Wednesday: 06:00-14:00
Thursday: 12:30 20:30
Saturday: 12:00-20:00

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?