Customer Assistant - Operations - York

Marks & Spencer Plc; York and North Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in Operations. The role involves stock handling, deliveries and behind-the-scenes work to ensure the shop floor stays stocked and ready for customers.

It is a physically demanding, high-intensity position that requires teamwork and a proactive approach. You will move with pace across the wider store, use digital tools to track deliveries and stock levels, and collaborate with colleagues across functions to keep operations

Qualifications

• Flexibility to work across the wider store as needed.
• Comfortable using digital tools to track deliveries and stock.
• Ability to work as part of a fast-paced retail team.

Responsibilities

• Assist with stock, deliveries and backstage duties to keep the shop floor stocked.
• Work across functions to support store operations and customer flow.
• Maintain pace and accuracy in fast-moving retail environments.

Skills

Flexibility

Digital literacy

Teamwork

Job description

Work Pattern

Week1

Thursday 14:00-22:00
Friday 14:00-22:00
Saturday 14:00-22:00

Week2

Sunday 14:00-22:00

Monday 14:00- 22:00

Friday 14:00- 22:00

Under 18 disclaimer

This job role involves working

through the night

and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?