Customer Assistant - Operations - Westhill SF

Marks and Spencer; Westhill; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium £3.00/hour

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to help keep our store running smoothly. You will handle stock, deliveries and essential behind‑the‑scenes tasks to ensure the shop floor remains full, clean and ready for customers.

The role requires flexibility, working across the wider store as needed, with emphasis on speed and availability. Digital tools will be used to track deliveries and stock, and close teamwork across functions is essential.

Responsibilities

• Stock, deliveries and all the behind‑the‑scenes work to keep the shop floor full, clean and ready for customers.
• Work across the wider store as needed, keeping pace with retail demands.
• Use digital tools to track deliveries and manage stock efficiently, focused on availability and speed.
• Be a team player, supporting colleagues across the store.
• From early morning deliveries to late stock shifts, adapt quickly to keep things moving.

Job description

Under 18 disclaimer

This job role involves working late nights and we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Work Pattern

• Thursday: 18:45 - 22:45
• Friday: 18:45 - 22:45
• Saturday: 17:45 - 21:45

Job Details

Join our team at M&S as a Customer Assistant in Operations. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop.

Flexibility is vital. You'll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose.