Customer Assistant - Operations - Tunbridge Wells

Marks & Spencer Plc; Royal Tunbridge Wells; Presencial; GBP 12 000 - 15 000; Tempo parcial

Resumo da oferta

Marks & Spencer Plc in Royal Tunbridge Wells is hiring a Customer Assistant for our Food section. You will be on the frontline, welcoming shoppers, answering questions, and helping customers find products while delivering fast, five-star service.

Shifts run early mornings on Sundays, Thursdays, Fridays and Saturdays from 04:00 to 08:00. A £3.00 p/h unsocial premium applies for hours between 22:00 and 06:00, and Christmas weeks may require up to full-time hours.

Qualificações

• No formal qualifications are stated in the ad.
• Candidates should be able to deliver high-quality customer service.
• Ability to work flexibly across store areas.

Responsabilidades

• Assist customers in the Food section and provide product knowledge.
• Deliver fast, five-star service while maintaining store standards.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Work as part of a team to handle busy periods and adapt to shift patterns.

Conhecimentos

Customer service

Teamwork

Flexibility

Digital tools

Ferramentas

Sparks App

In-store devices

Descrição da oferta de emprego

Work Pattern

• Sunday 04:00-08:00
• Thursday 04:00-08:00
• Friday 04:00-08:00
• Saturday 04:00-08:00

Under 18 disclaimer. This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only:

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.