Customer Assistant - Christmas

MARKS&SPENCER; Shoreham-by-Sea; On-site; GBP 18,000 - 23,000; Part time

Job summary

Marks & Spencer in Shoreham-by-Sea is seeking a Customer Assistant in our Food section to help customers, stock shelves and deliver five-star service.

You will be a brand ambassador who stays calm under pressure, uses Sparks and in-store devices to assist shoppers, and thrives in a fast-paced retail environment.

Flexibility is key, with shifts including weekends and potential extra hours during peak periods.

Qualifications

• Experience in frontline retail or customer service.
• Willingness to work flexible shifts, including weekends.
• Strong communication and positive attitude under pressure.

Responsibilities

• Assist customers with enquiries and product knowledge in the Food section.
• Help stock shelves, set up displays and maintain store image.
• Use Sparks and in-store devices to enhance customer experience and speed of service.

Skills

Customer service

Cash handling

Teamwork

Job description

Working Pattern:

• Sunday 10:30-14:30
• Monday 14:00-18:00
• Tuesday 14:00-18:00
• Thursday 17:00-21:00
• Saturday 16:00-20:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas