Customer Assistant

Marks and Spencer; St Andrews; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Unsocial premium £3 p/h (22:00–06:00)

Job summary

Marks and Spencer in Scotland is hiring a Customer Assistant in our Food section. You will be at the frontline, delivering friendly, efficient service and helping customers find the products they want.

This role requires flexibility, working early mornings and some weekends, with digital tools like Sparks and in-store devices to enhance the shopping experience. An unsocial premium applies to late shifts (£3 p/h).

Qualifications

• This role involves working early mornings.
• You must be 18 years or older.
• Hours may include weekends with an unsocial hour premium.
• Digital tools like Sparks and in-store devices are used to enhance the customer experience.

Responsibilities

• Provide five-star service at pace in the Food section.
• Confidently recommend and sell products to customers.
• Work across various store areas with flexibility to meet demand.
• Contribute to a positive, high-energy team environment.

Job description

Wednesday: 05:00 - 09:00

hours in the weeks commencing 13th and 20th December."Under 18 disclaimer"

All the details

Sunday: 06:00 - 10:00

Tuesday: 05:00 - 09:00

Wednesday: 05:00 - 09:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

"Under 18 disclaimer"

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure your customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as Sparks and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready?