Customer Assistant - Food - Maldon Simply Food

Marks & Spencer Plc; Maldon; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium £3 p/h

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in our Food department to front the store and deliver exceptional service under pressure during peak periods. You'll be a down-to-earth team player, digitally confident with tools like the Sparks App, and flexible to work across store areas as required, including early mornings and weekends.

Join a fast-paced, customer-focused environment at the UK's fastest-growing retailer and contribute to growth by recommending and selling our newest food

Qualifications

• Excellent customer service and communication skills.
• Willing to work across store areas with flexibility.
• Digital confidence with in-store tools is essential.

Responsibilities

• Assist customers and deliver five-star service.
• Recommend and sell new food products.
• Work in a fast-paced store during peak times.
• Utilize Sparks App and in-store devices.

Skills

Customer service

Team player

Digital confidence

Flexibility

Resilience

Tools

Sparks App

In-store devices

Job description

Work Pattern

Week 1

Monday 14.30-20.00
Friday 03.30-10.30
Saturday 03.30-10:30

Week 2

Sunday 03.30-10.30
Monday 14.30-20.00
Friday 03.30-10.30

"Under 18 disclaimer"

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Unsocial premium

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Full time hours note

'Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.'

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?