Customer Assistant - Food - Old Street

Marks & Spencer Plc; Greater London; Presencial; GBP 14.000 - 19.000; A tiempo parcial

Descripción de la vacante

Marks & Spencer plc is hiring a Customer Assistant in our Food section in London. You’ll be at the frontline, delivering five-star service at pace and helping customers with product knowledge and recommendations.

You’ll work a pattern across mornings and weekends, be digitally confident with Sparks App, and thrive in a high-energy team environment. The role offers opportunities to grow with the business in a fast-moving retail environment.

Formación

• Experience delivering friendly customer service in a fast-paced environment.
• Able to learn product knowledge and upsell.
• Comfortable using digital tools and devices.

Responsabilidades

• Assist customers and ensure a seamless shopping experience.
• Suggest and sell food products to meet demand.
• Maintain shelves and stay aware of promotions.

Conocimientos

Customer service

Teamwork

Digital literacy

Communication

Herramientas

Sparks App

In-store devices

Descripción del empleo

Work Pattern
Sunday 08:00 - 14:00
Monday 04:00 - 09:00
Tuesday 04:00 - 09:00
Thursday 04:00 - 09:00
Saturday 04:00 - 09:15

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?