Customer Assistant - Food - Vangarde Monks Cross

Marks and Spencer; York and North Yorkshire; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You'll thrive under pressure, deliver five-star service at pace, and support a transforming store environment.

You'll work late shifts Sunday, Wednesday and Thursday evenings, with an unsocial premium of £3 per hour for hours between 22:00 and 06:00. You should be flexible, resilient, and ready to roll up your sleeves to meet customer demand.

Qualifications

• Frontline customer service experience preferred.
• Ability to deliver fast, high-quality service during busy periods.
• Comfortable using digital tools like Sparks App and in-store devices.

Responsibilities

• Assist customers with product knowledge and recommendations.
• Work across store areas and adapt to changing demands.
• Provide five-star service and support sales growth.

Skills

Customer service

Flexible hours

Team player

Job description

All the details

Work Pattern

• Sunday 20:00 - 06:00
• Wednesday 20:00 - 06:00
• Thursday 20:00 -06:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?