Customer Assistant - Operations - Leeds

Marks & Spencer Plc; Leeds; On-site; GBP 18,000 - 23,000; Part time

Job summary

Marks & Spencer Plc in Leeds is hiring a Customer Assistant in Operations to keep our store running smoothly. You’ll handle stock, deliveries, and backstage tasks to ensure shelves stay full, clean and ready for customers.

This role is physically demanding and fast-paced; you’ll work across the wider store, flexibly across shifts, use digital tools to track deliveries, and collaborate with teams to maintain availability and speed.

Qualifications

• 18+ age requirement and able to work physically demanding shifts.
• Experience in retail or stock control is a plus.

Responsibilities

• Manage stock levels and organise deliveries to keep shelves full.
• Assist behind-the-scenes operations to keep the store running smoothly.
• Use digital tools to track deliveries and stock movements.
• Support colleagues across the store and adapt to changing priorities.

Skills

Stock control

Delivery coordination

Digital tools

Team player

Job description

Work Pattern

Week 1
Sunday 17:15 - 21:15
Wednesday 17:15 - 21:15
Saturday 13:15 - 21:15

Week 2
Sunday 17:15 - 21:15
Friday 17:15 - 21:15
Saturday 13:15 - 21:15

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?