Customer Assistant - Operations - Ilkeston sf

MARKS&SPENCER; Ilkeston; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial hours premium (£3/h)

Job summary

Marks & Spencer in Ilkeston is seeking a Customer Assistant in Operations. You’ll manage stock, handle deliveries, and perform essential backstage work to keep the store running smoothly.

The role is physically demanding and high‑paced; you’ll use digital tools to track stock and deliveries, work across the wider store, and be a team player committed to fast, accurate service.

Qualifications

• Must be 18 years or older.
• Physically demanding and high-intensity role.
• Flexibility to work across the wider store.
• Proficient with digital tools to track deliveries and stock.

Responsibilities

• Manage stock and deliveries to keep shelves stocked.
• Perform behind-the-scenes tasks to ensure availability.
• Use digital tools to track deliveries and stock.
• Work across store sections as needed.

Skills

Stock management

Delivery coordination

Digital tool usage

Teamwork

Flexibility

Retail knowledge

Tools

Stock tracking systems

Job description

Work Pattern

Week 1

Sunday 12:00 - 20:00

Tuesday 04:00 - 12:00

Wednesday 14:00 - 22:00

Friday 14:00 - 22:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?