Customer Assistant - Operations - Chippenham Simply Food

Marks & Spencer Plc; Chippenham; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in Operations in Chippenham. This role involves stock control, deliveries, and behind-the-scenes tasks to keep the shop floor stocked, clean, and ready for customers.

You will be fast, focused, and proactive, ensuring product flow with urgency and accuracy. You’ll move across the store as needed, use digital tools to track deliveries and stock, and work as a team across functions.

Qualifications

• Must be 18+ due to health and safety legislation.

Responsibilities

• Handle stock, deliveries and behind-the-scenes work to keep shop floors full, clean and ready for customers.
• Be fast, focused and proactive to maintain the flow of products with urgency and accuracy.
• Work across the wider store as needed, adapting to pace and retail demands.
• Use digital tools confidently to track deliveries and manage stock efficiently.
• Collaborate with colleagues across store functions as a key team player.
• Adapt to early morning deliveries and late stock shifts to keep operations moving.

Job description

Work Pattern

week1

• Sunday - 04:00-12:00


• Tuesday - 04:00-12:00


• Wednesday 14:00-22:00


• Thursday - 14:00-22:00


• Friday - 14:00-22:00

week2

• Monday - 14:00 - 22:00


• Tuesday - 14:00-22:00


• Thursday - 14:00-22:00


• Friday - 04:00-12:00


• Saturday - 14:00-22:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.


• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.


• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.


• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.