Customer Assistant - Operations - Bluewater

Marks and Spencer plc (UK); Greenhithe; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks and Spencer plc (UK) is seeking a Customer Assistant in Operations to support backstage store operations. The role focuses on stock, deliveries and keeping the shop floor stocked and ready for customers.

This physically demanding, high‑tempo position requires flexibility, digital confidence to track deliveries, and teamwork across store functions. Shifts include weekends and evenings, with potential full-time hours during busy weeks in December.

Qualifications

• 18+ age requirement per safety policy.
• Physically demanding role with high pace.

Responsibilities

• Keep stock levels accurate and manage deliveries.
• Ensure shop floor stays full, clean and ready for customers.
• Assist across store functions and support colleagues during busy periods.

Skills

Stock handling

Attention to detail

Teamwork

Digital tools

Job description

Work Pattern

• Sunday: 17:00 - 21:00
• Tuesday: 18:00 - 22:00
• Saturday: 14:00 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.