Customer Assistant - Operations

Marks and Spencer plc (UK); Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Marks and Spencer plc (UK) is seeking a Customer Assistant in Operations to support stock, deliveries and the smooth running of store operations. You will help ensure shelves are always stocked, the store stays clean, and products move efficiently to the shop floor for customers.

The role requires flexibility across the wider store, confidence using digital tools for stock management, and strong teamwork to support colleagues and keep pace with retailer demands.

Qualifications

• Must be 18 years of age or older due to health and safety regulations.

Responsibilities

• Handle stock and deliveries to keep shop floors stocked, clean and ready for customers.
• Support colleagues across the store and across functions to maintain store flow.
• Use digital tools to track deliveries and manage stock with accuracy and speed.

Skills

Flexibility

Digital tools

Teamwork

Job description

Sunday 06:00-14:00 Monday 06:00-14:00 Tuesday 06:00-14:00 Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.