Customer Assistant – Marks & Spencers

Ripon Bid Ltd.; United Kingdom; Remote; GBP 15,000 - 21,000; Full time

Job summary

M&S in the United Kingdom is hiring a Customer Assistant in our Food section, placing you on the frontline of one of the UK’s fastest growing retailers. You’ll deliver five-star service at pace, stay sharp under pressure, and confidently recommend our latest food products to customers.

You’ll be a resilient brand ambassador who uses Sparks App and in-store devices to enhance the shopping experience. Flexibility is essential as shifts vary across the week, with a rate of £13.41 per hour.

Responsibilities

• Thrive in a high-pressure environment, delivering five-star service at pace.
• Confidently recommending and selling food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be a team player in a fast-moving store, supporting colleagues across areas.

Job description

Join M&S as a Customer Assistant in our Food section, where you’ll become be at the frontline of the UK’s fastest growing retailer

We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

Salary: £13.41 per hour

Week Two:
Monday: 14:00-22:00
Tuesday: 14:00-22:00
Thursday: 14:00-22:00
Friday: 14:00-22:00
Saturday: 14:00-22:00