Customer Assistant

Marks and Spencer; Brighton; In loco; GBP 18.000 - 23.000; Tempo pieno

Descrizione del lavoro

Marks & Spencer in Brighton is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, helping customers find products, and representing the brand with energy and enthusiasm.

The role requires you to stay calm in a fast-paced store, be digitally confident with Sparks App and in-store devices, and show flexibility to work shifts including weekends and late nights.

Competenze

• Must be at least 18 years old due to health and safety policy.
• Willing to work unsocial hours (evenings/nights and weekends).
• Able to work up to full-time hours during peak weeks as required.

Mansioni

• Provide five-star service and confidently recommend products.
• Maintain high store standards and assist customers at the frontline.
• Adapt to the changing demands of the retail environment across store areas.

Conoscenze

Digital confidence

Team player

Flexibility

Customer service

Product knowledge

Strumenti

Sparks App

In-store devices

Descrizione del lavoro

All the details
SUNDAY 20:00-04:00
MONDAY 22:00-06:00
TUESDAY 22:00-06:00
WEDNESDAY OFF
THURSDAY OFF
FRIDAY OFF
SATURDAY OFF
Where there are unsocial hours – anything between 10pm-6am unsocial premium would be paid
This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? #Christmas