Customer Assistant

Marks and Spencer; Antrim; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant in our Food section to be at the frontline of the retailer. You will deliver five-star service at pace and embrace the transformation we are driving, while sharing knowledge of our food products with confidence.

We value down-to-earth colleagues who thrive under pressure, are digitally confident with Sparks and in-store devices, and who work well as part of a high-energy team across store areas.

Qualifications

• Retail or customer service experience preferred.
• Ability to work under pressure and stay calm.
• Flexible to work weekends and evenings, as required.

Responsibilities

• Assist customers in the Food section and answer product questions.
• Recommend and upsell food products to shoppers.
• Utilise Sparks and in-store devices to enhance the customer journey.
• Maintain tidiness and assist with stocking shelves as needed.

Skills

Customer service

Teamwork

Communication

Digital literacy

Tools

Sparks app

In-store devices

Job description

Saturday: 14:00 - 18:00

hours in the weeks commencing 13th and 20th December.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details
Sunday: 14:00 - 18:00
Monday: 18:00 - 22:00
Saturday: 14:00 - 18:00
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?