Customer Assistant - Food - Manchester Market Street

Marks & Spencer Plc; Manchester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Manchester is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, handling customer queries, and helping shoppers find our latest meals and snacks.

You’ll work in a fast-paced environment, be digitally confident using Sparks and in-store devices, and collaborate with the store team to keep shelves stocked and customers satisfied across varied shifts.

Qualifications

• Frontline customer service in a busy food store.
• Willing to work across different store areas and shifts.
• Proficient with Sparks and in-store digital devices.

Responsibilities

• Provide five-star service and advise on products.
• Recommend and sell latest food products.
• Serve customers quickly and accurately.
• Support store teams to meet customer demand.

Skills

Customer service

Team player

Communication

Digital tools

Tools

Sparks

Job description

Work Pattern

• Wednesday 1800-2200
• Thursday 1400-1800
• Friday 1400-1800
• Saturday 1800-2200

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.