Customer Assistant

Marks and Spencer; Plymouth; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks and Spencer in Plymouth is seeking a Customer Assistant in our Food section to deliver exceptional service at pace on the shop floor. You’ll help customers find products, explain features, and make recommendations with confidence.

Be prepared to roll up your sleeves, work across store areas, and use Sparks App and in-store devices to enhance the customer experience. Join a team that values resilience and a can-do attitude.

Qualifications

• Knowledge of M&S Food products and offerings.
• Ready to roll up sleeves and work across busy store areas.
• Able to deliver friendly, five-star service under pressure.

Responsibilities

• Provide five-star customer service and product recommendations.
• Sell and upsell food products to meet demand.
• Utilize Sparks App and in-store devices to assist customers.
• Work flexibly across different store areas as shifts require.

Skills

Customer service

Communication

Digital literacy

Flexibility

Teamwork

Tools

Sparks App

In-store devices

Job description

All the details

Wk 1
Mon 12:00-18:30
Tue 12:00-18:30
Thurs 12:00-18:30
Fri 12:00-18:30

Wk2
Tue 12:00-18:30
Wed 12:00-18:30
Thurs 12:00-18:30
Sat 12:00-18:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?