Customer Assistant - Food - Cambridge

Marks and Spencer; Cambridge; On-site; GBP 14,000 - 18,000; Full time

Job summary

Marks and Spencer in Cambridge is seeking a Customer Assistant in our Food section. You’ll be on the frontline, helping customers, answering product questions and ensuring shelves stay well stocked during peak hours.

This role rewards a resilient, team-oriented approach. You’ll be digitally confident using the Sparks App and in-store devices to enhance service, work across store areas, and help deliver fast, friendly support to shoppers.

Qualifications

• Experience in retail or customer service.
• Able to work in a fast-paced environment.
• Comfort with digital tools and devices.

Responsibilities

• Assist customers on the shop floor with product guidance.
• Process transactions using Sparks App and POS devices.
• Maintain store standards and restock shelves as needed.
• Collaborate with teammates to deliver fast, friendly service.

Skills

Customer service

Communication

Teamwork

Digital literacy

Tools

Sparks App

POS systems

Job description

All the details

Working Pattern

• Monday: 04:00 - 11:00
• Tuesday: 04:00 - 13:30
• Wednesday: 04:00 - 12:45
• Thursday: 04:00 - 12:30
• Saturday: 04:00 - 12:30

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?