Customer Assistant - Food - Lisburn

Marks and Spencer; Lisburn; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks and Spencer is hiring a Customer Assistant in our Food section. The role involves early morning shifts (04:00-12:00) and frontline service to customers in a fast-paced store environment.

You’ll use Sparks App and in-store devices to help customers find products, process purchases, and promote latest offerings. A positive, team-oriented attitude and flexibility across store areas are essential to meet demand.

Qualifications

• Customer-facing role with a positive attitude.
• Ability to work in a fast-paced retail environment.
• Comfort with using digital tools to assist customers.

Responsibilities

• Deliver five-star service at pace to customers in Food section.
• Assist customers with product information and recommendations.
• Operate Sparks App and in-store devices to enhance the shopping experience.
• Maintain a clean, safe, and welcoming store environment and support colleagues.

Skills

Customer service

Teamwork

Flexibility

Job description

Friday 04:00-12:00 Under 18 disclaimer This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Week1

Monday 04:00-12:00

Tuesday 04:00-12:00

Wednesday 04:00-12:00

Friday 04:00-12:00

Saturday 04:00-12:00

Week2

Monday 04:00-12:00

Tuesday 04:00-12:00

Wednesday 04:00-12:00

Thursday 04:00-12:00

Friday 04:00-12:00

Under 18 disclaimer This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?