Customer Assistant - Food - Belfast

Marks and Spencer; Belfast City District; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section, joining the frontline team to deliver fast, friendly service in a busy store.

You’ll be a team player who uses Sparks App and in-store devices to help customers find products and learn about new foods. Flexibility across shifts and store areas is essential to meet demand.

Responsibilities

• Provide five-star service to customers in the Food section.
• Promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be flexible to work across various store areas and shifts.

Tools

Sparks App

Job description

All the details

Work Pattern

• Sunday 18:00 - 22:00
• Tuesday 14:00 - 18:00
• Friday 14:00 - 18:00
• Saturday 14:00 - 18:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need it.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?