Customer Assistant - Food - Ballymena

Marks and Spencer; Ballymena; On-site; GBP 12,398,000 - 15,154,000; Full time

Benefits offered by this job

Unsocial premium £3 p/h

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be at the frontline, helping customers, answering questions, and showcasing our latest ranges. A resilient, team-oriented attitude is essential as you work across store areas to meet demand.

You’ll deliver five-star service at pace, using Sparks App and in-store devices to ensure a smooth, efficient shopping experience. Nights attract a £3.00 p/h premium where applicable.

Qualifications

• Frontline retail role in a fast-paced environment.
• Able to work late nights per the shift pattern.
• Comfort with using digital tools to assist customers.
• Willing to work across multiple store areas.

Responsibilities

• Assist customers with food products and answer questions.
• Recommend and sell latest food items to customers.
• Maintain high-energy, efficient service during peak store times.
• Utilize Sparks App and in-store devices to enhance the customer experience.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Resilience

Tools

Sparks App

In-store devices

Job description

All the details

Working Pattern

Monday 13:00-17:00

Tuesday 13:00-17:00

Thursday 18:30-22:30

Under 18 disclaimer This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?