Customer Assistant - Food - Cheshunt

Marks and Spencer; Cheshunt; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service in a fast-paced environment while working night shifts.

Night hours come with a +£3.00 per hour unsocial premium when you work between 22:00 and 06:00. We’re looking for down-to-earth colleagues who thrive under pressure, stay digitally confident, and support our team across store areas.

Qualifications

• Experience in frontline retail or customer service.
• Comfort with digital tools like Sparks App and in-store devices.
• Willingness to work night shifts and weekends.

Responsibilities

• Assist customers in the Food section and ensure a five-star service.
• Operate store devices and Sparks App to help customers.
• Maintain shelves, stock, and respond to store needs.

Skills

Customer service

Digital tools

Team player

Flexibility

Job description

Under 18 disclaimer

This job role involvesworking through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Week 1

Sunday 21:00-07:00
Thursday 21:00-07:00
Friday 21:00-07:00
Saturday 21:00-07:00

Week 2

Tuesday 21:00-07:00
Wednesday 21:00-07:00
Thursday 21:00-07:00
Friday 21:00-07:00

Under 18 disclaimer

This job role involvesworking through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?