Customer Assistant - Food - Cranleigh Simply Food

M&S Careers; Waverley; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group in the United Kingdom is seeking a Customer Assistant in the Food section to be at the frontline of service, helping customers with knowledge and a speedy, five-star experience. You’ll thrive under pressure, delivering efficient service and supporting sales growth across busy periods.

You'll be digitally confident, using the Sparks App and in-store devices to assist customers and ensure they get what they need when they need it.

Qualifications

• Customer-focused and able to deliver high-speed service.
• Willingness to work across store areas.
• Digital confidence with in-store apps and devices.
• Resilience in high-pressure environments.

Responsibilities

• Provide excellent customer service and product knowledge to shoppers.
• Assist customers at tills and with purchases.
• Stock shelves and keep the store presented and tidy.
• Support colleagues to ensure a smooth customer journey.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Tuesday 04:30-08:30
Wednesday 04:30-08:30
Thursday 04:30-08:30
Friday 04:30-08:30
Saturday 04:30-08:30

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?