Customer Assistant - Food - Cribbs Causeway

Marks & Spencer Group; West of England; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Group is hiring for a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, with a focus on knowledge of food products and hands-on selling. You’ll work in a high-pressure store environment and adapt across store areas as needed.

Shifts include evenings and weekends, with an unsocial premium of £3.00/hour for hours between 22:00 and 06:00. 18+ age requirement applies; Christmas weeks may demand additional full-time hours in

Responsibilities

• Frontline customer service in a busy store environment.
• Assist customers with product knowledge and purchases.
• Operate digital tools and in-store devices to enhance the customer experience.

Job description

Thursday 17:00-23:00
Friday 17:00-23:00
Saturday 17:00-23:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?