Customer Assistant - Food - Tottenham Court Road

Marks and Spencer; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium £3 p/h (between 22:00

Flexibility across store areas

Job summary

Marks and Spencer is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace while embracing transformation. The role involves early morning shifts, applying product knowledge, and using Sparks App and in-store devices to assist customers.

You’ll work as part of a supportive team, delivering a seamless shopping experience across busy periods. We value resilience, willingness to work across store areas, and a customer-first mindset.

Qualifications

• Frontline customer-facing role in retail.
• Willingness to work early mornings and across store areas.
• Ability to deliver high-quality service under pressure.

Responsibilities

• Assist customers in the Food section with product knowledge and service.
• Use Sparks App and in-store devices to enhance the customer experience.
• Collaborate with store team to maintain stock and cleanliness.
• Contribute to a positive, high-energy store environment.

Skills

Customer service

Team player

Fast-paced environment

Digital confidence

Tools

Sparks App

In-store devices

Job description

Wednesday 04:00-12:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Week 1

Sunday 06:00-14:00

Monday 04:00-12:00

Tuesday 04:00-12:00

Wednesday 04:00-12:00

Week 2

Saturday 04:00-12:00

Monday 04:00-12:00

Tuesday 04:00-12:00

Wednesday 04:00-12:00

Under 18 disclaimer

This job role involvesworking

early mornings

and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?