Customer Assistant - Food - Windsor

Marks and Spencer; Windsor; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer in Windsor is hiring a Customer Assistant in our Food section, joining the frontline of the UK’s fastest-growing retailer. You’ll be at the heart of busy service, delivering five-star service at pace and embracing the transformation we’re driving.

The role requires resilience, a can-do attitude, and a willingness to work early mornings and over unsocial hours. You’ll guide customers, recommend products, and adapt across store areas to meet demand head-on.

Qualifications

• Frontline retail experience is a plus.
• Strong customer service and communication skills.
• Willingness to work early mornings and unsocial hours.

Responsibilities

• Assist customers in food department and sell products.
• Deliver five-star service at pace during busy periods.
• Use Sparks App and in-store devices to enhance customer experience.
• Support across store areas as shifts vary.

Skills

Customer service

Teamwork

Flexibility

Digital tools

Tools

Sparks App

Job description

Under 18 disclaimer

and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details
Work Pattern
Week 1:
Monday 13:00 - 21:00
Tuesday 13:00 - 21:00
Week 2:
Tuesday 12:00 - 21:00
Saturday 05:30 -14:30
Under 18 disclaimer
This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confidence is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?