Customer Assistant, Food - Fast-Paced Frontline Service

Marks and Spencer; Crewe; On-site; GBP 1,240,000 - 1,515,000; Part time

Job summary

Marks & Spencer in Crewe is hiring a Customer Assistant in our Food section. You’ll be at the frontline, helping customers, sharing product knowledge and driving sales with five-star service.

You’ll work as part of a tight-knit team, stay calm under pressure during busy periods, and use Sparks App and in-store devices to assist customers. Flexible across store areas and shifts is essential to succeed.

Qualifications

• Strong customer service skills and ability to work under pressure.
• Willingness to learn product knowledge and promote products.
• Flexible across store areas and shifts.
• Digital savvy using Sparks App and in-store devices.

Responsibilities

• Serve customers on the shop floor and in the Food section.
• Promote and upsell products to meet customer needs.
• Work as part of a team to maintain stock, shelves and displays.
• Use digital tools to assist customers and complete transactions.

Skills

Customer service

Teamwork

Adaptability

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer in Crewe is hiring a Customer Assistant in our Food section. You’ll be at the frontline, helping customers, sharing product knowledge and driving sales with five-star service.

You’ll work as part of a tight-knit team, stay calm under pressure during busy periods, and use Sparks App and in-store devices to assist customers. Flexible across store areas and shifts is essential to succeed.