Customer Assistant: Fast-Paced Food Store, Digital-Savvy

Marks and Spencer; Cheltenham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in the Food section. The role focuses on frontline service, delivering a five-star customer experience, and acting as a brand ambassador.

Shifts include mornings and weekends, with a strong emphasis on teamwork and the use of Sparks App to support store operations. We are looking for down-to-earth colleagues who thrive under pressure, enjoy helping customers, and can adapt to the fast-paced retail environment while maintaining high standards of

Qualifications

• Under 18 disclaimer: This job role involves working early mornings and we can't consider applications from anyone under the age of 18.

Responsibilities

• You will work on the frontline in the Food section and deliver five-star service at pace.
• You will be a brand ambassador who confidently recommends and sells our newest food products to customers.
• You will use digital tools, including the Sparks App and in-store devices, to enhance the customer experience.
• You will stay sharp, fast, and focused when the store is busiest and help drive growth in sales.
• You will be flexible to work across various areas of the store to meet changing demands.

Skills

Customer service

Team player

Communication skills

Digital literacy

Tools

Sparks App

Job description

Marks & Spencer is seeking a Customer Assistant in the Food section. The role focuses on frontline service, delivering a five-star customer experience, and acting as a brand ambassador.

Shifts include mornings and weekends, with a strong emphasis on teamwork and the use of Sparks App to support store operations. We are looking for down-to-earth colleagues who thrive under pressure, enjoy helping customers, and can adapt to the fast-paced retail environment while maintaining high standards of