Customer Assistant - Food, Fast-Paced Service

Marks and Spencer; Malvern; On-site; GBP 19,000 - 23,000; Part time

Job summary

Marks and Spencer in the United Kingdom is hiring a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service at pace and representing the brand with confidence.

You’ll use Sparks App and in-store devices to help customers find products, handle pressure during busy periods, and work across store areas with flexibility. This frontline role offers room to grow and contribute to a dynamic retail team.

Qualifications

• Frontline customer service experience desirable.
• Ability to communicate clearly and help customers efficiently.
• Comfort with using digital tools and store devices.

Responsibilities

• Provide five-star service at pace in the Food section.
• Assist customers, answer questions and recommend products.
• Use Sparks App and store tech to enhance the shopping experience.
• Adapt to working across different store areas as shifts require.

Skills

Customer service

Communication

Digital tools

Flexibility

Tools

Sparks App

In-store devices

Job description

Marks and Spencer in the United Kingdom is hiring a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service at pace and representing the brand with confidence.

You’ll use Sparks App and in-store devices to help customers find products, handle pressure during busy periods, and work across store areas with flexibility. This frontline role offers room to grow and contribute to a dynamic retail team.