Customer Assistant - Deli Counter - Hedge End

Marks & Spencer Plc; Hedge End; On-site; USD 26,766 - 40,149; Part time

Job summary

An established industry player is seeking dedicated individuals to enhance the shopping experience for customers. In this role, you will serve customers efficiently, maintain store standards, and engage proactively to understand their needs. With a focus on delivering exceptional service, you will receive training to utilize digital tools effectively. Join a forward-thinking company that values inclusivity and innovation, and be part of a team that is committed to making a positive impact in the retail sector. This is a fantastic opportunity to grow in a dynamic environment where your contributions truly matter.

Qualifications

• High levels of customer service with a commitment to excellence.
• Strong communication skills and adaptability to changing situations.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Maintain store cleanliness and monitor daily sales targets.

Skills

Customer Service

Attention to Detail

Communication Skills

Digital Capability

Adaptability

Job description

Below is the working pattern for this vacancy.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Week 1:
Sunday 09:00-17:00
Monday 17:30-21:30
Tuesday 17:30-21:30
Thursday 17:30-21:30

Week 2:
Sunday 09:00-17:00
Tuesday 17:30-21:30
Wednesday 17:30-21:30
Thursday 17:30-21:30

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.