Customer Assistant - Foods - Shirley Southampton

Marks & Spencer Plc; Southampton; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Customer Assistants in the Foods section. In this role, you will be the face of the business, delivering exceptional customer service and sharing your knowledge of high-quality food products. You will engage with customers, ensuring they feel valued and supported during their shopping experience. This is an exciting opportunity to contribute to a company that values inclusion and innovation, while helping to create a remarkable shopping environment. If you're passionate about food and customer service, this role is perfect for you!

Qualifications

• High levels of customer service and strong communication skills are essential.
• Ability to adapt to changing situations and manage workload efficiently.

Responsibilities

• Serve customers efficiently and keep the store clean and stocked.
• Engage proactively with customers to understand their needs.

Skills

Customer Service

Communication Skills

Attention to Detail

Adaptability

Digital Capability

Tools

Digital Tools

Job description

Work Pattern

Week 1
Sunday: 14:30-18:30
Tuesday: 18:00-22:00
Thursday: 18:00-22:00
Friday: 18:00-22:00

Week 2
Tuesday: 18:00-22:00
Wednesday: 18:00-22:00
Friday: 18:00-22:00
Saturday: 18:00-22:00

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Key Responsibilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. Utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.