Customer Assistant - Lingerie - Handforth

Marks and Spencer; Wilmslow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks and Spencer in Wilmslow is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You'll be ready to deliver five-star service at pace, working across key shifts and adapting to busy periods.

You’ll be digitally confident, using the Sparks App and in-store devices to help customers find products. This frontline role demands resilience, teamwork, and a readiness to work late nights with an extra £3 per hour premium for unsocial hours

Qualifications

• Must be comfortable working late-night shifts.
• Digital tools such as the Sparks App and in-store devices will be used.
• You’ll be a resilient, team-focused brand ambassador delivering high-quality service.

Responsibilities

• Provide five-star service at pace at the frontline in the Food section.
• Confidently recommend and sell our newest food products to customers.
• Use Sparks App and in-store devices to enhance the customer experience.
• Work across store areas and adapt to changing retail demands.
• Help drive growth in sales by delivering an excellent customer experience.

Job description

All the details

Work Pattern

Week 1
Sunday 7:00 - 15:00
Tuesday 6:00 - 14:00
Wednesday 8:00 - 16:00
Thursday 6:00 - 14:00
Friday 14:30 - 22:30

Week 2
Monday 10:00 - 18:00
Tuesday 8:00 - 16:00
Wednesday 6:00 - 14:00
Friday 14:00 - 22:00
Saturday 10:00 - 18:00

\"Under 18 disclaimer\"
This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?