Customer Assistant - Bakery - Archway

Marks & Spencer Plc; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic colleagues to enhance the shopping experience for customers. This role emphasizes exceptional customer service, product knowledge, and the use of digital tools to engage with customers effectively. You will be the face of the business, responsible for understanding customer needs and delivering remarkable service. Join a forward-thinking company that values inclusion and diversity, and be part of a team that is committed to making a positive impact in the retail industry. This is an exciting opportunity to grow and thrive in a dynamic environment.

Qualifications

• High levels of customer service with a focus on customer needs.
• Strong communication and adaptability skills are essential.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Maintain store cleanliness and ensure shelves are stocked.

Skills

Customer Service

Attention to Detail

Communication Skills

Digital Capability

Adaptability

Tools

Digital Tools

Job description

Working Pattern

6:00-12:30 - Monday
6:00-12:30 - Tuesday
6:00-12:30 - Wednesday
6:00-12:30 - Thursday
6:00-12:30 - Friday

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with products.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.