Customer Assistant - Food - Hereford Simply Food

Marks and Spencer; Hereford; On-site; GBP 9,000 - 11,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service, answering questions and guiding customers to products they’ll love. You’ll need energy, resilience and a passion for helping customers shop with confidence.

Expect shifts that vary across the week with early morning starts. You’ll work as part of a team, using Sparks App and store devices to enhance the customer experience and maximise sales.

Qualifications

• Frontline role in a fast-paced retail environment.
• Strong focus on delivering five-star service.
• Knowledge of M&S Food products and offerings.

Responsibilities

• Assist customers with queries and product recommendations.
• Maintain high standards of store presentation and stock levels.
• Support across store areas to meet customer demand.
• Drive sales through proactive customer engagement.

Skills

Customer service

Communication

Teamwork

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

• WEEK 1
• Sunday 07:00 - 11:00
• Monday 07:00 - 11:00
• Wednesday 07:00 - 11:00
• Thursday 07:00 - 11:00
• Friday 07:00 - 11:00
• WEEK 2
• Monday 07:00 - 11:00
• Tuesday 07:00 - 11:00
• Wednesday 07:00 - 11:00
• Friday 07:00 - 11:00
• Saturday 07:00 - 11:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?