Customer Assistant

MARKS&SPENCER; England; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in the Food section is seeking a Customer Assistant to be at the frontline, delivering five‑star service under pressure and helping customers find what they need.

You’ll confidently recommend and sell our newest food products, act as a brand ambassador, and use Sparks App and in‑store devices to enhance the customer experience. Teamwork and flexibility are essential.

Shifts include late evenings and weekends; applicants must be 18+ and able to work across store areas when required.

Qualifications

• Must be 18+ years old due to health and safety legislation.
• Able to thrive in a high-pressure, fast-paced retail environment.
• Willingness to work across different store areas as needed.

Responsibilities

• Deliver five-star service at pace to customers.
• Recommend and sell new food products and contribute to sales growth.
• Utilize Sparks App and in-store devices to enhance customer experience.
• Work as part of a team to maintain a high-energy, welcoming store environment.
• Be flexible to cover shifts including late evenings and weekends.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Communication

Tools

Sparks App

Job description

SUNDAY 20:00-04:00

MONDAY 22:00-06:00

TUESDAY 22:00-06:00

WEDNESDAY OFF

THURSDAY OFF

FRIDAY OFF

SATURDAY OFF

Where there are unsocial hours - anything between 10pm-6am unsocial premium would be paid

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas