Customer Assistant

Marks and Spencer plc (UK); Ferndown; On-site; GBP 12,000 - 15,000; Part time

Job summary

MARKS & SPENCER plc in the United Kingdom is hiring a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service during busy shifts and helping customers find products.

The role involves early morning hours, a flexible pattern, and potential to work up to full-time hours in December. Join a fast-paced team and contribute to great in-store experiences.

Responsibilities

• Deliver five-star service at pace to meet strong customer demand.
• Recommend and sell our newest food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be a team player and support colleagues to deliver a seamless customer experience.
• Be flexible to work across various areas of the store.

Job description

Customer Assistant

MARKS&SPENCER Update date : Oct 8, 2026

Country : United Kingdom

Region : South West

County : Dorset

Town : FERNDOWN

Category : Retail

Contract type : Permanent

Availability : Part time

Job description

Work Pattern:

• Sunday 00:00-05:00
• Monday 00:00-05:00
• Tuesday 00:00-05:00
• Wednesday 00:00-05:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?