Customer and Trading Manager - Nightshift

TN United Kingdom; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Customer and Trading Manager for the night shift in Oxford. This role involves managing a team, ensuring operational efficiency, and enhancing customer satisfaction. With a focus on leadership and team development, you'll receive comprehensive training and support for your career growth. Benefits include a nightshift premium, discounts, and well-being support, making it an attractive opportunity for aspiring retail managers.

Benefits

Nightshift premium - up to £4,500 annually

4-night workweek

Discount card - 10% off at Sainsbury’s

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension scheme

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Qualifications

• Ability to guide, motivate, and inspire a team.
• Experience in retail management is beneficial.

Responsibilities

• Lead the overnight team and manage in-store activities.
• Ensure customer satisfaction and operational efficiency during night shifts.
• Plan shift patterns and perform handovers.

Skills

Leadership

Team Management

Customer Service

Job description

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Customer and Trading Manager - Nightshift, Oxford

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Client:

Sainsbury's

Location:

Oxford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6abc5e846154

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Night shift is where the magic happens. Deliveries come in, shelves are restocked, and everything has to be ready for the working day. It’s a great place to start or develop your retail management career because it helps you develop essential skills.

You’ll lead the overnight team and be responsible for in-store activities during your shift; with great training, you'll gain confidence to lead your team, plan resources effectively, and ensure customer satisfaction.

What you’ll be doing

Our purpose is driven by our passion for food: together we serve and help every customer.

Your team will restock shelves, receive warehouse deliveries, and assist with overnight online picking. You’ll ensure everything is in the right place for colleagues and customers in the morning. Your focus will be operational in-store management—running the night shift smoothly, managing team performance and time, and demonstrating a decisive, organized, and inclusive approach.

We recognize that working at night isn’t for everyone, and an additional annual premium of up to £4,500 is applied to salaries for nightshift management roles, where eligible.

While on shift, you’ll be ultimately responsible for ensuring everything runs seamlessly. In collaboration with other managers, you’ll plan shift patterns and activities in advance. At the end of your shift, you’ll perform a thorough handover to the next manager.

We’ll provide you with the time and space needed to do this properly. When our teams work well together, our customers notice.

Who you are

This role is a great way to start your management career in retail or to develop your existing skills and make them first-class. Our customers seek that something extra in-store, and your ability to guide, motivate, and inspire your team will be key to achieving that.

Our structure ensures a clear management presence across all opening hours, so customers and colleagues always feel comfortable asking for help or offering solutions. You’ll be responsible for making everything as good as it can be. We’re an award-winning, diverse employer, so you’ll nurture a team where everyone feels supported to be themselves.

How you can develop

Upon joining, you will receive a clear induction and orientation, along with a training plan tailored to your needs, which you will develop with your manager. They will support and coach you to deliver excellent performance while providing opportunities for growth.

There are many chances to stretch and develop your skills, so let us know when you’re ready for more. Remember, you’ll be part of the Sainsbury’s family, so options are always available.

What we’ll give you

Salary will depend on your experience, store size, complexity, and location. Additionally, we offer a range of benefits for our managers, including:

• Nightshift premium - up to £4,500 annually for eligible nightshift roles
• 4-night workweek - our full-time nightshift managers work their hours across 4 nights
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos every payday
• Free food and hot drinks for colleagues in all stores
• Generous holiday entitlement, maternity, and paternity leave
• Pension scheme – we’ll match 4-7.5% of your contributions
• Sainsbury’s share scheme – build investments at discounted rates
• Wellbeing support – access to emotional support, counseling, legal, and financial advice
• Colleague networks – connect with like-minded individuals to help fulfill your potential
• Cycle to Work scheme – hire a bike and cycling equipment, saving on tax and NI
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

Click ‘apply’ to start your Sainsbury’s journey.